{"id":2156,"date":"2013-11-28T08:00:01","date_gmt":"2013-11-28T08:00:01","guid":{"rendered":"http:\/\/somametrics.com\/clone\/?p=2156"},"modified":"2020-03-02T23:32:48","modified_gmt":"2020-03-02T23:32:48","slug":"the-best-coaching-session","status":"publish","type":"post","link":"https:\/\/somametrics.com\/clone\/the-best-coaching-session\/","title":{"rendered":"The Best Coaching Session"},"content":{"rendered":"

The best coaching session that my team had was when I was the Director of Inside Sales at an educational software company.\u00a0 One day, out of the blue, the CEO called me to ask if he could \u201ccoach\u201d 4 of my Inside Sales team members.\u00a0 He wanted me to select two top producers and two under-performing team members.\u00a0 His plan was to spend 1 hour with each Rep.<\/p>\n

He did 3 things that made for a great learning experience for my team and a lasting impression for me, as a manager.<\/p>\n

    \n
  1. Lead by example<\/strong>.\u00a0 The CEO started each of the sessions by making phone calls.\u00a0 He wanted each team member to see how he approached a first call with decision makers.\u00a0 He didn\u2019t let any of the prospects know that he was the CEO.\u00a0 He made several calls, while the Inside Rep took notes.\u00a0 After the first few calls, the Inside Rep was given the opportunity to make calls.\u00a0 Back and forth this process went, for the entire hour.<\/li>\n
  2. Have a goal for your session<\/strong>.\u00a0 The goal for each team member and the CEO was to generate a meeting\/ further conversation with the prospect to uncover need and interest.\u00a0 The CEO threw down the gauntlet.\u00a0 Who would get the most meetings, during the hour coaching session?\u00a0 The CEO beat only 1 team member.<\/li>\n
  3. Make it \u201cwin-win<\/strong>\u201d.\u00a0 The purpose of the coaching session was to give the CEO a better understanding of the challenges that the Inside team faced, every day.\u00a0 He also provided team members with insights on how they might improve their messaging and responses to questions. At the end of the coaching period, the CEO came to my office and told me that he learned a lot:\n
      \n
    1. He didn\u2019t realize how difficult it was to get to decision makers on the phone and the number of dials it took to do so.<\/li>\n
    2. The team was far more advanced and knowledgeable than he had imagined.<\/li>\n
    3. The energy and spirit of the team was very positive and supportive.<\/li>\n
    4. He thoroughly enjoyed the session and if time permitted, he would come back.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      I asked the team members how they felt about the session.\u00a0 Hands down – everyone loved it.\u00a0 While, initially they were nervous, by the end they felt like they had learned from the top sales guy at the company.\u00a0 They also felt appreciated and understood.<\/p>\n

      Coaching sessions should be about improving performance and upping the game.\u00a0 They should motivate and thrill team members.\u00a0 Establish the goal of the coaching session, lead the team by example and plan to be amazed by your team.\u00a0 This will be a \u201cwin-win\u201d process for everyone involved.<\/p>\n","protected":false},"excerpt":{"rendered":"

      The best coaching session that my team had was when I was the Director of Inside Sales at an educational software company.\u00a0 One day, out of the blue, the CEO called me to ask if he could \u201ccoach\u201d 4 of my Inside Sales team members.\u00a0 He wanted me to select two top producers and two … Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":399,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":""},"categories":[57],"tags":[],"yoast_head":"\nThe Best Coaching Session - SOMAmetrics<\/title>\n<meta name=\"description\" content=\"Coaching helps improve employee performance, highlights to management once again the demands their employees face, and creates a culture of respect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/somametrics.com\/clone\/the-best-coaching-session\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Best Coaching Session - 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